Question 1

What is CharityFundraiser?

Accepted Answer

An all-in-one fundraising platform for nonprofits — silent & live auctions, branded donation pages, events & ticketing, peer-to-peer, text-to-give, a built-in donor CRM, a free grant directory with an AI grant writer, and direct payouts to your bank. One login, one dashboard.

Question 2

How much does it cost?

Accepted Answer

It's free to start. There is no setup fee, no monthly subscription, and no per-event license. We charge a low 2% platform fee on funds you raise, plus standard payment-processing fees. We only earn when you do.

Question 3

Is there really no contract or monthly fee?

Accepted Answer

Correct. No annual contract, no seat licenses, and no features locked behind a 'Pro tier.' Every tool — auctions, CRM, AI, grants, reporting — is included for everyone.

Question 4

How quickly can we launch?

Accepted Answer

Most organizations create their first donation page or event in minutes using guided setup and CSV import for items, contacts, and tickets.

Question 5

Can we try it before going live?

Accepted Answer

Yes. A sandbox demo lets you explore every feature with realistic sample data that resets automatically, so you can practice check-in, bidding, and checkout risk-free.

Question 6

What payment methods can donors use?

Accepted Answer

Credit and debit cards plus Apple Pay, Google Pay, and digital wallets through Stripe. You can also record offline gifts — cash, check, and in-kind — so every dollar lives in one place.

Question 7

Can donors cover the processing fees so we keep 100%?

Accepted Answer

Yes. A 'cover the fee' toggle lets the donor absorb both the platform fee and card-processing fees, so your organization receives the full gift amount. It's enabled by default — donors who opt out still give.

Question 8

Do you support recurring donations?

Accepted Answer

Yes — monthly, quarterly, or annual recurring gifts. Recurring donors typically give several times the value of one-time donors, and they can manage their own schedule from the donor portal.

Question 9

Are receipts and confirmations automatic?

Accepted Answer

Yes. Donors receive instant, branded email confirmations and receipts, and you can issue consolidated year-end tax statements (in English or Spanish) with one click.

Question 10

Can we customize receipts and thank-you messages?

Accepted Answer

Yes. Receipts, payment confirmations, and thank-you messaging all carry your logo, colors, and custom copy.

Question 11

Do you support refunds and disputes?

Accepted Answer

Yes. Admins can issue full or partial refunds and manage chargebacks and disputes from a dedicated Refunds & Disputes dashboard.

Question 12

Do you support silent and live auctions?

Accepted Answer

Yes — both. Mobile bidding with no app download, maximum/auto-bids, outbid alerts by SMS and push, anti-sniping time extensions, a big-screen scoreboard, and printable bid sheets as a Wi-Fi backup.

Question 13

Can we run a gala with ticketing and sponsorships?

Accepted Answer

Yes — tiered tickets, sponsorship packages with logo placement, promo codes, table management, and QR check-in at the door, all on one event page.

Question 14

What about golf tournaments, raffles, and fund-a-need?

Accepted Answer

All included — golf (foursomes, hole sponsors, mulligans), license-aware raffles including 50/50 with a live pot, and fund-a-need / paddle raise with live giving levels on screen.

Question 15

How do check-in and checkout work?

Accepted Answer

QR-based check-in with a per-volunteer audit trail, and one-tap checkout that settles auction wins, paddle raise, and fees in a single secure link — no long lines, no disputes over who bid what.

Question 16

What is Text-to-Give?

Accepted Answer

Donors text a keyword to give in about 60 seconds. Replies route to a shared team inbox, and first-time donors are automatically added to your CRM with attribution — perfect for live appeals from the stage.

Question 17

Do you offer peer-to-peer fundraising?

Accepted Answer

Yes — personal and team pages, live leaderboards and thermometers, auto-generated social share cards, and donate-to-vote campaigns your supporters will actually want to share.

Question 18

What is the Social Amplifier?

Accepted Answer

An industry-first social-media marketing engine that turns your board, volunteers, and donors into a megaphone — no ad budget required. AI writes ready-to-share posts for Facebook, Instagram, X, LinkedIn, WhatsApp, and TikTok, the system automatically drops them on the dates that matter (announcement, weeks-out, day-of, thank-you), and every supporter gets a personal one-tap Share Page by email and text — no login needed. You also see exactly who opened, shared, and confirmed, and can re-nudge anyone who hasn't shared yet. Most competitors offer nothing in this category.

Question 19

Can we embed a donation form on our own website?

Accepted Answer

Yes. Use the embeddable widget on your existing site, or a hosted branded donation page — with an optional custom domain so it lives on your own URL.

Question 20

Are the pages mobile-friendly?

Accepted Answer

Every public page is fully responsive and PWA-enabled, so supporters can add your campaign to their phone's home screen and donate in a tap.

Question 21

Is there a built-in donor CRM?

Accepted Answer

Yes — contacts, giving tiers, pledges, segments, notes, follow-up tasks, and an officer leaderboard, all updated automatically as gifts come in. No exporting to a separate system.

Question 22

What is Donor Intelligence?

Accepted Answer

AI-assisted insights into donor lifetime value, giving patterns, and re-engagement opportunities, plus an AI assistant that helps draft personalized outreach.

Question 23

Can donors manage their own giving?

Accepted Answer

Yes. A Donor Portal lets supporters view their giving history, update or cancel recurring gifts, and download their tax statements themselves.

Question 24

Can we send personalized video thank-yous to donors?

Accepted Answer

Yes — it's an industry-first built right in. A staff member records a short, personal thank-you video straight from their browser or phone (or uploads one they filmed), pulls the recipient from your CRM, and sends it by email and text to a branded, no-login watch page. You then see a full view-tracking funnel — Sent → Opened → Watched → Watched-to-the-end, with play counts — so you know the message actually landed. Personalized video is one of the highest-retention stewardship moves in fundraising, and competitors like Givebutter and OneCause don't offer it.

Question 25

Do you help us find grants?

Accepted Answer

Yes — a free, curated grant directory with live Grants.gov import, included at no extra cost. Search and track funding opportunities right inside the platform.

Question 26

What is the AI Grant Writer?

Accepted Answer

An AI assistant that drafts full, on-brand grant proposals from your organization's profile, so you can apply to more funders in far less time.

Question 27

How do payouts work — when do we get our money?

Accepted Answer

Funds are paid out directly to your bank account through Stripe Connect. We never hold your money, and there's no middleman — you control the payout schedule.

Question 28

Do you integrate with accounting and other tools?

Accepted Answer

Yes — QuickBooks sync, Google Calendar, webhooks for custom workflows, and CSV exports for everything.

Question 29

What reporting do we get?

Accepted Answer

Real-time dashboards plus year-over-year trends, a renewal calendar, a donor LTV lab, tax and reconciliation reports, and an automatic KPI recap after every event.

Question 30

Is payment processing secure and PCI compliant?

Accepted Answer

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Sensitive card data is never stored on our servers.

Question 31

Who can access our data?

Accepted Answer

Access is role-based — organization admins, volunteers, and super admins each see only what they should — with audit trails on sensitive actions like check-in and checkout settlement.

Question 32

Can we brand our pages to match our organization?

Accepted Answer

Yes — your logo, colors, banner imagery, custom domain, and tailored copy on every public page, so the donor experience feels like an extension of your own website.

Question 33

Do you support Spanish?

Accepted Answer

Yes. Public donor pages are fully bilingual (English/Spanish) with automatic language detection, and the admin dashboard navigation is bilingual as well — ideal for serving Spanish-speaking communities.

Question 34

What kind of support do you offer?

Accepted Answer

Responsive help when you need it, plus built-in guided tours and a full demo environment so your team can learn and practice before the big night.

Question 35

We only succeed if your event succeeds — what does that mean?

Accepted Answer

Because we earn a small percentage only when you raise funds, our incentives are aligned with yours. The better your campaign does, the better we do — so we're invested in your success, not a subscription.

Every question, every feature.

Getting started & pricing

Donations & payments

Auctions & events

Fundraising tools

Donor management & CRM

Grants & AI

Payouts, accounting & reporting

Security & compliance

Customization & language

Support

We’re happy to help.